Shipping Policy

1. Shipping Coverage

We only provide shipping services within Canada and the United States, and do not support delivery to other countries and regions for the time being. All orders are shipped from our local Canadian warehouse with stable logistics and full tracking available.

2. Shipping Fee Rules

1. Free Shipping Standard: Orders with a final payment of $17.99 and above qualify for free shipping with no additional delivery fees.

2. Standard Shipping Fee: Orders with a final payment less than $17.99 will be charged a fixed shipping fee of $6.88.

3. The shipping fee is calculated based on the final order settlement amount, excluding discounts, coupons and rebate deductions.

4. Remote Area Surcharge: Additional remote delivery fees may apply for some remote areas in Canada and the US. Our customer service will contact you actively after order review, and the shipment will be arranged only after your confirmation.

3. Order Cutoff & Shipment Rules

1. Daily Order Cutoff Time: 10:00 AM local time (BC, Canada).

2. Orders paid before the daily cutoff time on working days will be reviewed and shipped on the same day; orders paid after the cutoff time will be processed on the next working day.

3. No order review or shipment processing on weekends (Saturday and Sunday). All weekend orders will be processed centrally on Monday.

4. Shipment services will be suspended on Canadian statutory holidays, and all holiday orders will be processed on the first working day after the holiday.

5. Once the order enters the shipment process, the logistics information will be processed automatically by the system. Manual customer service will be unavailable during this period.

4. Logistics & Sign-off Instructions

1. After shipment, the tracking number will be updated in the order details synchronously for customers to check the logistics status independently.

2. Please confirm your delivery address and contact information carefully. We are not responsible for wrong delivery or package loss caused by incorrect customer information.

3. Please check the package integrity and product condition on site when signing for the package. If there is damage, missing or wrong items, please take photos as valid proof and contact our customer service within 24 hours.

4. If no damage or shortage feedback is received within 24 hours after the package is marked as delivered, the package will be deemed as intactly signed, and no relevant after-sales disputes will be accepted subsequently.